Support
Splynek is built and maintained by one person. Every email gets a human reply.
Best for: licence issues, refund requests, crash reports, bug reports that mention sensitive URLs or download contents.
Response time: within 48 hours on weekdays; up to 5 days on weekends.
GitHub Issues
github.com/Splynek/splynek/issues
Best for: public bug reports, feature requests, reproductions you're happy to share.
Free-tier source is MIT-licensed and public — pull requests welcome on the issue tracker.
Before you write
A few things to check that will shortcut most support tickets:
- Update to the latest version. App Store users get updates automatically; DMG users: github.com/Splynek/splynek/releases.
- Check the Gatekeeper signature panel (Splynek → Settings → Security & privacy) if the app won't launch. It tells you exactly which signature check failed.
- Run the bench (Benchmark tab) if downloads are slower than expected. Splynek measures single-interface vs multi-interface throughput — if the multi-interface result isn't higher, there's a configuration issue the numbers will surface.
- Reset state by removing
~/Library/Application Support/Splynek/(DMG) or~/Library/Containers/app.splynek.Splynek/Data/(App Store). Splynek restarts fresh.
Refunds
App Store purchases: use Apple's built-in refund flow — open the App Store app → your profile → Purchased → Report a Problem next to Splynek. We don't process App Store refunds ourselves; Apple does.
DMG purchases: there aren't any. The DMG build is free and open-source. If you paid for Splynek elsewhere (e.g., a reseller site that shouldn't exist), email us — it's not legitimate.
Documentation
- README — feature log + build instructions
- Security model
- Privacy policy
- Splynek Pro — what's in the $29 tier